Terms & conditions

1 — Definitions

Shangrilux, we, our or Manager means the luxury designer residence in the province of Turin, Italy, owned and managed by Davy De Nizza.

Guest, User or You means any natural or legal person who requests or makes a booking, directly or via third-party platforms ("OTAs").

Site means https://shangrilux.com, related apps and chatbots.

2 — Scope

Completing a booking or check-in implies full acceptance of:

a) Privacy Notice and Cookie Policy;

b) the Site's Legal Notices;

c) these Terms and Conditions;

d) any special conditions communicated at the time of booking or stay.

Shangrilux may amend the Terms at any time; the version published on the Site on the booking date prevails.

3 — Booking confirmation

The booking becomes binding only after the confirmation email is sent and the requested payment or a valid credit card as guarantee is received. Data provided are processed under the GDPR.

4 — Payments and security

Online payments go through PCI-DSS compliant gateways with SSL/TLS encryption. Cards are stored in tokenised form.

5 — Guarantee policy

A credit card in the name of the main Guest is required and must be shown at check-in. Cards not in that name or invalid cards lead to cancellation of the booking.

6 — Currency, taxes and local levies

Rates are in euro (€) and include 10% VAT. The municipal tourist tax, if due, is paid on site.

7 — Pricing errors

In case of an obvious error in price or description, Shangrilux may cancel the booking without penalties, offering the option to rebook at the correct price.

8 — Check-in, check-out and identification

• Check-in: from 15:00 to 20:00 (self check-in on request).

• Check-out: by 11:00.

• Early check-in (from 12:00) and late check-out (until 13:00) are subject to availability and a €50 surcharge.

On arrival a valid ID matching the booking holder and the credit card is required.

9 — Minors

Only adults may book. Guests under 18 must be accompanied by a parent or guardian with suitable documentation.

10 — Pets

Shangrilux does not allow pets. Bookings that breach this clause may be cancelled or subject to a sanitation fee.

11 — No-show, early departure and cancellations

Failure to arrive without cancelling within the stated terms results in a charge for the first night. Specific cancellation policies and penalties are stated in the selected rate and confirmation. Early departures are not refundable.

12 — Security deposit / Pre-authorisation and Damages

Before or at check-in, up to €500 may be pre-authorised on the card to cover extras or damages.

Any damages will be charged at the actual repair or replacement cost, determined by quotes or invoices; the amount will be notified to the Guest within 7 days of departure. If it exceeds the pre-authorisation, the difference will be charged to the same card or requested by another payment method.

13 — Recommended insurance

Travel insurance covering cancellation costs, medical assistance and third-party liability is recommended.

14 — Use of the property and house rules

• No smoking indoors: breaches incur a fixed €250 sanitation fee.

• No parties, events or subletting without written authorisation.

• Quiet hours 22:00–08:00.

• Maximum occupancy as stated in the confirmation; external visitors only after registration and Manager approval.

The Guest must return the property in its original condition; extraordinary cleaning costs will be charged. Improper use of the whirlpool or home-automation systems (e.g. unauthorised detergents) is forbidden.

15 — Security and CCTV

External common areas and entrances are covered by CCTV, with appropriate signage; images are retained under privacy law.

16 — Wi-Fi

Free connection for up to 3 devices. Shangrilux does not guarantee availability/speed and is not liable for viruses or unauthorised transactions.

17 — Services and maintenance

Some services (outdoor tub, smart home, etc.) may be suspended for maintenance. Images and descriptions on the Site are illustrative.

18 — "Good Condition" clause for wellness facilities

Use of the whirlpool, chromotherapy and wellness devices is at the Guest's risk; the Guest declares to be in suitable health and to follow the Manager's instructions.

19 — Third-party services

Shangrilux is not responsible for third-party services (transfers, chef, guides), even if recommended or booked on the Guest's behalf.

20 — Relocation / Overbooking

If the confirmed accommodation cannot be provided, equivalent or higher-category alternative lodging will be offered; failing that, a full refund of sums paid.

21 — Force majeure

Neither party is liable for failures due to events beyond reasonable control ("Force majeure"). In such cases a date change or refund may be offered without further obligations.

22 — Limitation of liability and indemnity

Shangrilux is not liable for theft, loss or damage to personal belongings not placed in a safe, except in cases of wilful misconduct or gross negligence.

Any compensation owed by Shangrilux shall not exceed the total stay amount.

The Guest agrees to indemnify and hold Shangrilux harmless from third-party claims arising from the Guest's conduct or breach of these Terms.

23 — Early termination for breach

The Manager may immediately terminate the contract and remove the Guest without refund in case of serious breach of the Terms, damage, disturbance of neighbours or unlawful activity.

24 — Final clauses

Severability — if any clause is void, the remaining clauses remain valid.

Prevailing language — in case of translations, the Italian text prevails.

Legal costs — in case of Guest default, debt-recovery and legal defence costs are borne by the Guest.

25 — Governing law and jurisdiction

The contract is governed by Italian law. Exclusive venue: Turin, without prejudice to the consumer's venue under Legislative Decree 206/2005.

26 — Contacts

Shangrilux

Tel. +39 338 309 1151 • info@shangrilux.com